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Frequently Asked Questions

Find what you need in our searchable FAQ.

Can I print from my laptop in the library ?

Yes. To print to the library printer from a laptop or mobile device, the document must be saved as a PDF or as an image file (bmp, dib, gif, jfif, jif, jpe, jpeg, jpg, png, tif, and tiff files).

Follow these steps to print:

1. Go to : http://print.ccsnh.edu/user and use your EasyLogin credentials.

2. Select Web Print from the menu on the left and choose Submit a Job. 

3. Select the correct printer : nccpapcut1\CCSNH Print - Black and White (virtual)

4. Choose the number of copies you would like to print and select Upload Documents.

5. Select the file you would like to print (Must be in a PDF format) and select Upload & Complete to send to printer.

6. When the document status is (green) HELD IN QUEUE, go to the library printer and login with your EasyLogin credentials and select PRINT.

You can ask for help at the library service desk. 

 

 

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How do I request more hours for Brainfuse?

785 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Aug 08, 2024    Technical help Tutoring

NCC provides you with 600 minutes (10 hours) of online tutoring each term.. If you use all of that time and want more tutoring, please visit https://helpdesk.ccsnh.edu/HomePage.do and log in with your EasyLogin. From there, click on the BrainFuse button and then fill out and submit the request form.

 

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What are the library hours?

764 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 03, 2023    Library services Hours

Please see the bottom of the library home page for the most up-to-date information about when the library is open.
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Does the library have a space I can use for a Zoom meeting?

761 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Aug 29, 2024    Library services Meeting Rooms

Yes. You can request the Group Study Conference Room for Zoom meetings. Requests for this room can be placed here: https://nashuacc.libwizard.com/f/Room133-Requests_

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How do I know if my textbook(s) are on reserve at the library? 

754 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 03, 2023    Library services Research Books

Either your professor(s) should let you know or you can ask us directly if we have them. We also have some OER texts available in print form. Ask us about those, too! 

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What is MFA or multi-factor authentication?

725 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 25, 2023    Technical help Log in Help

Multi-factor Authentication (MFA) increases online security by requiring additional security beyond your password.

Log into the CCSNH Okta Portal using your EasyLogin information
 Go to "Settings" underneath your name in the top-right corner.
Scroll down to the Extra Verification section
 
More information on setting up or changing your MFA(s) can be found here: https://www.ccsnh.edu/wp-content/uploads/2022/05/CCSNH-Multi-Factor-Authentication-MFA-Setup-Guide.pdf

FAQ about MFA can be found here: https://www.ccsnh.edu/wp-content/uploads/2022/05/CCSNH-Okta-Multi-Factor-Authentication-MFA-FAQs.pdf

For more help with MFA, visit ccsnh.edu/online-resources, or contact our IT Help Desk @ NCCHelp@ccsnh.edu and (603) 578-8900

 

 

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How do I borrow a laptop?

708 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 20, 2022    Technical help Library services Laptops

The library lends laptops for up to a week. Come to the library service desk. Laptops cannot be reserved. For longer term loans, please see the NCC IT Department.
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Does the library have a space a group can use to meet?

707 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 20, 2022    Library services Meeting Rooms

Yes. The library has a Group Study Conference Room that can be reserved for use by students, staff, faculty and groups. Please fill out this form to make a request: https://nashuacc.libwizard.com/f/Rooms-Requests
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Can I get help with research for a paper?

The NCC Librarian and writing tutors can help you with research. See also the library's Getting Started with Research guide and the How to Search page.

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How do I copy on the printer? 

  1. Place your paper(s) on top of the printer in the copying slot (front side facing up) 
    1. Note: copying more than 20 pages at a time may cause errors
  2. Logon to the printer using your EasyLogin 
  3. Press “Access Device” 
  4. Press “Copy” 
  5. Adjust your settings based on how many papers you want to copy and how you want them copied 
  6. Press the green button on the right side when ready 
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How do I scan on the printer?

  1. Place your paper(s) on top of the scanner underneath the copying slot.

    1. Make sure it’s aligned to the top left corner.

  2. Logon to the printer using your EasyLogin

  3. Press “Scan”

  4. Make sure the file will send to the right email

  5. Press “Start” when ready 

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Can you eat and drink in the library?

643 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 20, 2022    Library services

Food and drink are allowed. Please keep drinks covered near computer keyboards and do clean up crumbs and food wrappers.
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How can I check if the library has a book?

607 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 03, 2023    Library services Research Books

The Library Catalog shows all of our print books. If you cannot find the book you want, please ask at the service desk or email us. We can borrow books from other libraries.

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Does the library lend phone chargers?

598 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 20, 2022    Library services

The library has 3-in-1 multi-device charging cables for in-library use.
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Can I get help with APA or MLA citations?

585 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 20, 2022    Articles Research Citations

Yes! Writing tutors and NCC Library staff can help you create and proof citations. See also the library's online citation guide
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Are there any tutors on the weekends or late nights? 

563 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 28, 2023    Library services Hours Tutoring

Not in-person, but we do offer online tutoring with a website called Brainfuse. You can find our link in any Canvas course under the “24/7 Tutoring” tab on the left-hand side. 

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Can I find a tutor that helps with topics other than math and writing? 

558 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 28, 2023    Library services Tutoring

Yes! Some faculty offer in-person tutoring for separate topics, and they should be on the tutoring calendar. But we also offer online tutoring for a wide variety of topics (including topics in business, programming, social sciences, etc.) with a wesbite called Brainfuse. You can find our link in any Canvas course under the “24/7 Tutoring” tab on the left-hand side. 
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Where can I find scholarly (peer-reviewed) articles?

553 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 03, 2023    Databases Articles Research

Search publications from the search box on the library homepage. A “Peer-Reviewed” filter will  be available on the results page. Also, you can choose the Articles tab and Advanced Search view to limit your results to peer-reviewed.

For searching help, contact the library. 

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Where is the tutoring schedule?

550 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 20, 2022    Library services Hours Tutoring

The current schedule for tutoring is posted on the tutoring page on library website. It gets updated regularly.
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What is Brainfuse?

413 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 28, 2023   

Brainfuse is an online tutoring service that provides free 24/7 tutoring in a variety of subjects. It is chat-based with audio, video and Spanish-language options. Students can also submit papers to be reviewed and critiqued by professional tutors. To access Brainfuse, go to any Canvas course and choose  "24/7 Tutoring" from left-side menu.
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